Purpose: Maintain site performance and avoid costly downtime.

Features include:

1. Hosting support
2. We are your single point of contact and our experts will liaise with your host on your behalf. Limited to 9-5 pm weekdays (*contact us for 24/7 support pricing). 

1. CMS support
2. Expert support with any aspect of your content management system. Advisory only, we will provide clear instructions for you. Email only, 9-5 pm weekdays.

1. Site health checks
2. Thorough diagnostics to ensure your website runs smoothly and efficiently. Identify potential threats and vulnerabilities, from outdated plugins to security risks.

1. Best practice alerts
2. Receive reports on activities or trends that might harm your site, with actionable insights on what to avoid.

Purpose: Grow your site in line with your strategy. 

Features include:

1. Client-directed improvements
2. You set the direction and priorities, and we execute based on your instructions.

1. Priority access
2. Priority queue (we have time already reserved for you each month) for site updates. Requests categorised as ‘Minor updates’ will be made within 24-hours of request. 

1. Seamless change requests
2. Submit requests via an easy-to-use form, enabling quick approvals and efficient execution.

1. Flexible time allocation
2. Ten hours allocated to your account each month. Can be used for support, content updates, or design and technical changes.

1. Proactive site monitoring
2. Predictive and preventative maintenance to help with the early identification of any issues that may affect your site e.g. plug-in issues, security compromises, mistakes / malicious or damaging activity from content editors.

Purpose: Expert strategy and execution.

Features include:

1. Strategy to execution
2. We create your website growth strategy and execute all aspects of your site’s advancement in line with the strategy. 

1. Quarterly progress reviews
2. Regular check-ins to assess performance, discuss challenges, and adjust the strategy as needed (via Zoom).

1. Proactive resource allocation
2. Twenty hours allocated to your account each month. We will proactively recommend how this time could be best allocated in line with your strategic goals, from SEO enhancements to A/B testing and content creation.

1. Expert consulting
2. Benefit from the expertise of our specialists in web development, SEO, brand strategy and design to help execute the agreed-upon strategy.

1. Full-service team
2. For the same cost as hiring a junior marketeer, you get a team of best-in-class digital, SEO and content experts driving and directing planned and sustained growth for your website, business and brand. 

1. Friction-free growth
2. We make recommendations in line with the agreed strategy, agree on a decision making protocol to ensure you are always aware of all planned and completed works. 

1. Data dashboard and reporting
2. Live data-dashboard that informs progress against the strategy, with monthly commentary added by Bert team to allow for simple analysis and stakeholder updates.

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